Scandinavian simple pendant light made of white marble

Delivery Policy

1. Delivery Costs

All orders qualify for free standard shipping.

2. Delivery Regions

We currently deliver within the United Kingdom and the United States.

(Carrier information will be provided at a later stage.)

3. Order Processing Time

Orders are processed within 1–2 working days after confirmation/payment.

• Please note that orders placed on weekends, holidays, or during unforeseen circumstances may experience slight delays.

• For customized products (e.g., custom wire lengths, colors, or types),processing times may vary as needed. 4. Transit Time

Transit times are calculated in calendar days and vary by destination:

• United Kingdom: Approximately 5–8 calendar days.

• United States: Approximately 7–11 calendar days.

Please note that transit times might be affected by weather conditions, customs inspections, or other factors beyond our control.

if you need faster delivery ,please contact us:

Email:aeternulume@outlook.com or Click the chat bubble in the bottom right corner of the homepage

Customer Satisfaction and Returns We aim to ensure that each item seamlessly integrates with your home. If it doesn't fit your requirements, we're here to assist with returns. Returns must be initiated within 30 days of receipt and approved by us. You also have 30 days upon receipt of your goods to report any faults, defects or damages – we would recommend letting us know as soon as possible, as we would like to get this sorted for you. Cancellation Policy We will process your order within 24 hours as soon as we receive the order. If you want to cancel your order, please contact us via aeternulume@outlook.com to contact us within 6 hours after you place the order. The refund will be issued within 2 business days after the cancellation of your order. We will try our best to meet your needs. However, if the products you ordered have already been shipped out, then your order cannot be cancelled. Return Policy Email us at Aeternulume@outlook.com to process a return. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. For manufacturing defects, product shortage, or shipping damage, contact us for reshipment. If items are missing from your order, inform us immediately for replacement. For damaged packages, provide clear photos for our review, and we'll reship or refund. Submit clear photos to expedite issue resolution within 3 days of delivery. Please note: We accept returns, but they're not free. If there's a quality issue, incorrect/missing items, we'll refund or replace. Refunds policy We will always process your refund as quickly as possible. Once we have received your return from our courier, our Customer Service Team will action your refund – you will receive a confirmation email once your refund has been processed (please note that the refund amount you receive may have discounts applied, if a discount code was used when placing your order). Please note, it may take several days for us to receive your return from the courier, but rest assured, your refund will be processed as soon as we have received the goods. Depending on your bank, your refund may take 3-5 working days to appear in your account.